Frequently Asked Questions
About our Practice
Q: Do you see adults too, or only kids and teens?
A: Yes! Of course we see adults. Although many of our clients are teens and children, our clinicians have years of experience working with adults as well. We work closely with parents, couples and families as well.
Q: What happens if I don't like the therapist I see?
A: Great question! A lot of therapy has to do with "fit" between the therapist and the client. We encourage you to at least try two sessions with a therapist before making a decision. The first session can often be awkward, so it can be difficult to accurately gauge at times if the clinician is a good fit for you. If you feel that the clinician is not a good fit, let them know (we won't take it personally!) We can often connect you with someone else in the practice that may be a better match for your needs.
Q: How will I know if/when therapy is working?
A: Many clients feel better after the first session. While there is no set number of sessions for therapy, you should notice your self-awareness and insight increasing after the first few sessions. It's important to keep in mind that therapy can be similar to training for a marathon and will take work outside of the session. Therapy can bring up emotional discomfort and sometimes you will feel worse after a session. It's important to communicate what you are experiencing to your therapist as sessions go on so that your therapist can work with you to help you meet your goals.
Billing & Insurance
Q: I have Carefirst/BlueCross Insurance, do you take my insurance?
A: Yes, we are considered in-network for all Carefirst/BlueCross Blue Shield plans. We encourage you to check with your particular plan first to confirm your specific mental health benefits. We will take care of billing your insurance and then bill you for any portion that you owe. For the most accurate information, we encourage you to call their customer service to confirm your mental health benefits.
Please be advised, if you utilize your insurance benefits, we are contractually obligated to comply with any requests for records or notes from Carefirst BlueCross/BlueShield. We are also required to give you a diagnosis in order to bill insurance. Therefore, your insurance company may be privy to private, specific clinical information. It is up to your discretion whether or not you want to file with insurance.
Q: I have Aetna, United Health Care, Tricare or another commercial healthcare plan. Do you take my insurance?
A: While we are considered out-of-network providers, you will likely still be able to receive reimbursement from your insurance plan. We will provide you with a receipt/superbill to submit to them .
Regardless of your plan, here are some questions call and ask your insurance company:
Do I have any out of network mental health benefits?
Will my deductible need to be met prior to receiving mental health coverage? Does it restart at the end of the calendar year or at some other time? Do we need to meet the deductible individually or collectively as a family unit?
What do you consider ‘reasonable and customary‘ rate for a CPT code of 90837
What percentage do you reimburse per session?
Do I need to get a referral from my primary care physician?
Do I need to request pre-approval before I can receive mental health coverage?
Is there a limit to the number of sessions that are covered?
Are there any standardized forms I will need to submit for reimbursement? Where do I find these forms on your (insurance) company’s website?
Q: Do you take HSA/FSA Cards?
A: If you have any HSA/FSA benefits, you can use this for payment as well. There is no additional fee for using a credit/debit card.